Privacy & Security

zbazz's Privacy Policy

Your personal information is completely safe with us — learn how zbazz collects, uses, and protects your data.

Introduction

A Brief Overview of This Policy

zbazz ("we", "us", "company") operates a safe and trusted online entertainment platform for users in Bangladesh. This privacy policy ("policy") describes what kind of information we collect about you through our website zbazz.cam, how that information is used, who it may be shared with, and what steps we take to protect your information.

By using our platform or registering an account, you are agreeing to all the terms of this privacy policy. If you have any questions or concerns, please contact our support team.

Last Updated: This privacy policy was last reviewed and updated in 2026. zbazz reserves the right to change this policy at any time. For significant changes, we will notify you by email.

Table of Contents

Section 1

What Information We Collect

To provide a safe and thoughtful service at zbazz, we need to collect certain personal information. We collect information from the following categories:

1.1 Registration Information

Information you provide when creating an account:

  • Full name and date of birth
  • Email address
  • Mobile number (for verification)
  • Password (stored in encrypted form)
  • Preferred currency and language settings

1.2 Identity Verification Information

Information collected as part of the KYC (Know Your Customer) process:

  • National ID (NID) or passport copy
  • Proof of address
  • Selfie or photo (if required)
  • Proof of ownership of payment method

1.3 Financial Transaction Information

Information collected during deposits and withdrawals:

  • bKash, Nagad, Rocket, Upay account numbers
  • Bank account details (for bank transfers)
  • Transaction history and amounts
  • Dates and times of deposits and withdrawals

1.4 Automatically Collected Information

Information collected automatically while you use the site:

  • IP address and device information
  • Browser type and version
  • Pages visited and time information
  • Data obtained from cookies and similar tracking technologies

1.5 Gaming Activity Information

Information related to your gaming experience:

  • Preferred games and betting history
  • Records of wins and losses
  • Bonus usage history
  • Session duration and game types

1.6 Communication Information

Information provided when contacting us:

  • Live chat conversation records
  • Email messages and complaints
  • Support ticket details
  • Feedback and opinions
Section 2

How Your Information Is Used

zbazz uses your personal information only for legitimate and specific purposes. We never use your information for unnecessary or unethical purposes.

  • Account Management: Your information is used to create, verify, and manage your account. This confirms your identity and helps prevent fraud and unauthorized access.
  • Financial Transaction Processing: Your payment information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
  • Service Improvement: By analyzing your gaming habits and preferences, we continuously improve the platform experience and present you with relevant games and offers.
  • Fraud Prevention: Information is analyzed to identify suspicious activity, prevent money laundering, and ensure the security of the platform.
  • Customer Support: Your contact information is used to answer your questions, resolve issues, and provide 24/7 support in Bengali.
  • Bonuses and Promotions: Emails or platform notifications are sent to inform you about bonus offers, tournaments, and VIP benefits applicable to you.
  • Responsible Gaming: Information is used to monitor your gaming patterns, identify problematic behavior, and apply responsible gaming policies.
  • Legal Compliance: Specific information is retained to comply with applicable laws and regulations, respond to requests from authorities, and meet legal obligations.
Section 3

Sharing Information with Third Parties

zbazz does not sell your personal information. However, we may need to share limited information with our trusted partners to provide services. This sharing is always governed by strict confidentiality agreements.

Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These institutions follow their own strict security standards.

Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive limited player ID and session information solely for the purpose of running games.

Security and Verification

Specific document information may be shared with specialized KYC service providers for identity verification and fraud prevention.

Disclosure of Information for Legal Reasons: zbazz may be required to disclose necessary information under court orders, lawful requests from law enforcement agencies, or other legal processes. In such situations, we will make every effort to notify you in advance, where legally permitted.
Section 4

Data Security Measures

Our commitment to your privacy is not just on paper. zbazz applies industry-standard technical and administrative security measures.

SSL/TLS Encryption

All data transfers between you and our servers are protected by 256-bit SSL encryption.

Password Hashing

Your password is never stored in plain text — only as a strong cryptographic hash.

Two-Factor Authentication

You can add an extra layer of security to your account by enabling two-step verification (2FA).

Secure Server Infrastructure

Our data centers have multiple layers of physical and digital security to prevent unauthorized access.

Important Notice: Although we apply the highest industry-standard security measures, data transmission over the internet is not entirely risk-free. You are also responsible for keeping your password private, using a strong password, and reporting any suspicious activity to us immediately.
Section 5

Cookies Policy

The zbazz.cam website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve the functionality of our site.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. This includes maintaining your login session, ensuring security, and saving your language preferences. Disabling these cookies will prevent the site from working properly.

5.2 Functional Cookies

These cookies remember your preferences and settings so you do not have to set them up again each time you visit the site. For example, your game settings and display preferences.

5.3 Analytical Cookies

These cookies help us understand how users are using our site. By identifying the number of visits, pages used, and errors, we can improve the quality of the site.

5.4 Cookie Controls

Most cookies can be disabled or deleted through your browser settings. Keep in mind, however, that disabling essential cookies may prevent you from logging in or making transactions on zbazz.

Section 6

Your Data Rights

zbazz believes every user should have full control over their own personal information. Your rights are detailed below:

  • Right to Access: You can request a complete copy of the information we hold about you at any time. We will provide this information within 30 business days.
  • Right to Rectification: If there are any errors or incompleteness in your information, you can request a correction through our support team. We will update it as quickly as possible.
  • Right to Erasure: After closing your account and fulfilling legal and financial record obligations, you can request that your personal information be permanently deleted.
  • Right to Object to Processing: You can object to the processing of your information for a specific purpose. In particular, you can withdraw your consent to marketing communications at any time.
  • Right to Data Portability: You can receive your information in a machine-readable format (such as CSV or JSON), making it easy to transfer to another platform.
  • Right to Restrict Processing: If there is a dispute about the accuracy of information or a question about the legitimacy of processing, you can request a temporary restriction on processing.
To Exercise Your Rights: Contact us directly to exercise any of the above rights. After verifying your identity, we will respond to your request as quickly as possible. Support is available 24/7 via live chat or email.
Section 7

Data Retention Period

zbazz retains your information only for as long as it is necessary or legally required. Different retention periods apply to different types of information:

7.1 Active Account Information

While your account is active, all registration information, gaming history, and transaction records are stored. This information is essential for service delivery and security.

7.2 After Account Closure

Even after an account is closed, financial records and identity verification information must be retained for a specified period due to regulatory and legal requirements.

7.3 Transaction Records

Transaction records are mandatorily retained for a defined period in accordance with anti-money laundering laws and financial compliance requirements.

7.4 Deletion Process

Once the defined period has expired, or upon your valid request, we completely and irreversibly delete your information from our systems.

Section 8

Protection of Minors

zbazz is a seriously responsible platform. Our services are intended only for individuals aged 21 and above.

21+ Age Assurance

We verify age at the time of all registrations. If a person registers by providing false information and it is later proven that they are under 21 years of age, then:

  • The account will be immediately suspended
  • All transaction records will be preserved and the authorities will be notified
  • The minor's information will be kept under special protection
  • Family and guardians will be informed where applicable

No information from minors is collected on our site, and this is our highest priority.

If a guardian believes their child is using our platform, please contact our support team immediately. We will take the necessary steps promptly.

Section 9

Policy Changes and Updates

zbazz may occasionally update this privacy policy to keep pace with changes in technology, law, and the business environment.

  • Update Notification: For significant changes, we will send a notice to your registered email at least 30 days in advance and display a prominent notification on the platform.
  • Effective Date: The "Last Updated" date will be clearly stated at the top of each update. Continued use of the platform after any changes will be considered as your consent to the new policy.
  • Previous Versions: Upon request, we can provide earlier versions of this policy. Contact the support team if you would like to view a previous version.
  • Your Choice: If you do not agree with the updated policy, you have the right to request closure of your account and deletion of your data.
Section 10

Privacy Contact

Do not hesitate to contact us for any questions, concerns, or requests regarding this privacy policy. Our privacy team is always here for you.

Live Chat Support

Get instant assistance at any time through our 24/7 live chat support in Bengali. For privacy-related questions, please mention "Privacy" as the subject.

Email Support

For detailed privacy-related requests, email us at: [email protected] — we will respond within 2 business days.

Data Protection Officer: For formal data protection requests, data deletion applications, or data breach complaints, contact us directly and write "Data Protection" as the subject of your email.

For more details, please also read our Terms and Conditions and Responsible Gaming Policy pages.

Your privacy is our priority

Contact us for any questions regarding data protection.