zbazz Terms and Conditions

General Terms and Introduction

zbazz is an online casino and betting platform that provides entertainment gaming services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you ("User") and zbazz.

These Terms apply to all services, games, transactions, and communications on zbazz. Using the platform means you have read, understood, and accepted these Terms, our Privacy Policy, and our Responsible Gaming Guidelines.

• zbazz reserves the right to modify these Terms at any time.
• Continued use of the platform after updated Terms are published will be considered acceptance of the new terms.
• The Bengali version of these Terms shall always be considered the authoritative version.

Account Registration and Management

To register with zbazz, users must provide accurate, complete, and up-to-date personal information. Opening an account with false information is strictly prohibited.

Account Security

• Each user may hold only one account. Creating multiple accounts is strictly prohibited.
• Your login credentials (username and password) must be kept completely confidential.
• Any unauthorized access to your account must be reported to our support team immediately.
• Transferring or selling your account to another person is strictly prohibited.
• Having a third party operate your account is not permitted.

Identity Verification (KYC)

zbazz reserves the right to verify a user's identity at any time. This process may require submission of a government-issued ID, national identity card, or other documents. Withdrawals may be restricted until verification is complete.

Eligibility and Age Requirements

The following eligibility conditions must be met to use zbazz:

• You must be at least 21 years of age. This platform is for users aged 21 and above only.
• You must transact through a valid bank account or mobile wallet registered in your own name.
• You must use this platform of your own free will and with full awareness.
• You are playing with your own money and are not using funds belonging to someone else.

Bonuses and Promotional Offers

zbazz offers various types of bonuses and promotional offers. Each offer has specific conditions that must be followed.

Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. The minimum deposit required to receive this bonus is ৳300.

Bonus Policy

• Only one bonus offer may be active at a time.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• zbazz reserves the right to close accounts found to be abusing bonuses (bonus hunting).
• Any attempt to claim bonuses using multiple accounts or false information will result in forfeiture of all deposits.
• Each promotion has a fixed validity period — expired bonuses are automatically cancelled.

VIP Cashback

zbazz's VIP program has five tiers. Weekly cashback benefits are provided at each tier: Bronze — up to 0.2%, Silver — up to 0.3%, Gold — up to 0.5%, Platinum — up to 0.6%, Diamond — up to 0.8%. Each VIP tier's cashback is subject to its own conditions.

Deposits, Withdrawals and Payment Policy

Deposit Rules

• The minimum deposit amount is ৳300 (applicable for all methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds are generally credited to the account instantly.
• Third-party payments are not accepted — deposits must be made from an account registered in your own name.

Withdrawal Rules

• The minimum withdrawal amount is ৳500.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals will only be processed via the same method used to make the deposit.
• zbazz reserves the right to temporarily suspend withdrawals in cases of unusual activity.

Gameplay Policy

All games on the zbazz platform are conducted fairly and transparently. We are committed to ensuring fair play.

• Any form of cheating, fraud, or use of software exploits on the platform is strictly prohibited.
• In the event of a direct disconnection during a game or a technical error, zbazz will make a reasonable decision.
• If you have a dispute regarding a game result, contact support — zbazz's decision is final.
• Collusion or coordinated play with other users is prohibited.
• Playing using automated bots or scripts is strictly prohibited.
• Any winnings obtained by exploiting a technical error will be considered void.

zbazz works with various international game providers, including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. Each game is governed by its provider's own rules.

Responsible Gaming Commitment

zbazz believes in a responsible gaming culture. We want our users to play for entertainment, not because of financial pressure or addiction.

• Users have the option to set their own deposit and wagering limits.
• You may request a temporary or permanent closure of your account at any time.
• If signs of gaming addiction appear, our support team is ready to provide assistance.
• This platform is for users aged 21 and above only.

For more information on responsible gaming, visit our Responsible Gaming page.

Privacy and Data Protection

Protecting users' personal data is a priority for zbazz. We use SSL encryption technology to keep all data secure.

• User data is not sold to any third parties.
• Data is used solely for the purpose of providing services and meeting legal obligations.
• Details about our cookie policy and data processing are set out in our Privacy Policy.
• Users have the right to request access to, correction of, and deletion of their personal data.

Account Suspension and Closure Policy

zbazz may suspend or permanently close an account without prior notice in the following circumstances:

• Any part of these Terms is violated.
• Registration was completed using false or misleading information.
• Multiple accounts are being operated.
• Evidence of bonus abuse or fraud is found.
• Money laundering or other illegal activity has taken place.
• KYC verification fails or the user is uncooperative.

Users may also request closure of their account at any time. Please contact the support team in this case.

Limitation of Liability

zbazz is not liable in any way for the following:

• Losses in a game caused by internet disconnection or device issues.
• Transactions made by another person who gains access to a user's account.
• Delays caused by third-party payment processing issues.
• Losses arising from unexpected technical errors or server outages.
• If the user suffers a financial loss as a result of their own decisions.

zbazz provides all services on an "as-is" basis. We strive to ensure uninterrupted availability of the service, however temporary outages may occur due to maintenance or technical reasons.

Terms & Conditions Amendment Policy

zbazz reserves the right to change, amend, or update these terms and conditions at any time.

• Users will be notified of significant changes where possible.
• The "Last Updated" date on this page will always reflect the date of the most recent change.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• If a user does not agree with the new terms, they have the right to close their account.

Contact & Dispute Resolution

If you have any questions or disputes regarding these terms and conditions, please contact us. Our support team is available around the clock to assist you in Bengali.

In the event of a dispute, an attempt will first be made to resolve it through discussion via the support team. If a resolution is not reached by mutual agreement, the applicable legal procedure will be followed.